Lauvette ships across the Philippines from our warehouse in Metro Manila. Every order is packed discreetly. This page states our delivery fees, delivery times, payment options, packaging, returns and warranty terms in full.
The answers most people are looking for.
What delivery costs, by area.
Standard shipping is free on every order of PHP 1,500 and above, anywhere in the Philippines. Below PHP 1,500 the fee depends on where you are:
We ship within the Philippines only. We do not ship overseas.
How long your order takes to arrive.
Working days do not include weekends or public holidays. There are no deliveries on Sundays.
Same-day and next-day, where they are available. Same-day and next-day delivery are available in Metro Manila, Cavite and Rizal only. Both are arranged through a third-party courier, so the delivery fee is paid by you directly and is not included in our shipping rates above.
Six ways to pay, and what shows on your statement.
What appears on your statement. Card and e-wallet payments show on your bank or card statement as REMA. The name Lauvette never appears on your statement.
Text your name and order number to +63 960 461 5543 after placing your order. We confirm within 24 hours during office hours.
What arrives at your door, and what it says.
Every order is packed in a plain brown box, bubble wrapped where the item needs protection, and sealed inside the courier’s opaque pouch.
The waybill shows REMA as the shipper. No item names appear on the package at any point. For same-day pickup and next-day delivery, no waybill is attached at all.
Nothing about your order identifies what is inside it, from the parcel to your bank statement.
Gift wrapping is available at checkout.
When we process orders and how to reach us.
Orders placed within these hours are processed on the next working day. There is no processing or delivery on Sundays.
You can see the status of your order under My Account. For standard shipping your parcel goes out with LBC and can be tracked on the LBC website using your tracking number. LBC contacts you by text on the day of delivery itself, not before, so no tracking message arrives earlier than that.
Same-day and next-day deliveries do not come with a tracking link. The rider contacts you directly before delivery. For standard shipping we do not hold the contact details of individual LBC riders, so we cannot contact a rider on your behalf. For any shipping question, email [email protected].
The age requirement. You must be 18 years or older to buy from Lauvette. By placing an order you confirm that you are of legal age. We may ask for proof of age and we reserve the right to cancel any order where we cannot confirm it.
What happens if something is wrong, or you change your mind. Three situations, three answers.
Every product carries a warranty, set out below. If a product is defective within the warranty period we repair or replace it at our cost. If we cannot repair or replace it, you choose: A refund of what you paid, a replacement, or a reduction in price. We resolve claims within 7 working days of receiving the returned item, and never later than 30 days.
That is our mistake. Contact us within 7 days of delivery with your order number and a photo. We arrange collection at our cost and either send the correct item or refund you in full. You do not pay return shipping.
For hygiene and safety reasons we cannot accept returns of intimate products once the sealed packaging has been opened. This protects every customer who orders after you.
Unopened items in their original sealed packaging can be returned within 14 days of delivery, with the seal intact. Return shipping on a change of mind is paid by you. Once we receive the item and confirm the seal is intact, we refund the item price within 7 working days to your original payment method. Original delivery charges are not refunded.
We cannot accept back once opened: Lubricants, condoms, and all insertable or body-contact products.
Message our Viber account on +63 969 106 8535 with your order number and a photo or video of the issue. We reply within 1 working day.
If we have not resolved your complaint within 7 calendar days, you may escalate it to the Department of Trade and Industry.
How long you are covered, and how to claim.
Every product carries a 90-day warranty from the day you receive it, unless the product is tagged with a 1-year or 2-year warranty, in which case that longer period applies.
For products with a 1-year or 2-year warranty, keep the original packaging with the serial number, your transaction email and all inclusions for that period.
To make a warranty claim, message our Viber account on +63 969 106 8535 within the warranty period with:
The defective unit must be returned to us. Once the claim is approved you receive either a brand new replacement or store credit, whichever applies. Last verified: 22 Sep, 2026
You still don't know which product is right for you?
Here are some of our most popular categories.
View cart Checkout
Shipping & taxes are calculated at checkout.
Add ₱1,500.00 to your cart and get free shipping!
Email address *
Password *
Remember me Lost password?
Login
First name *
Last name *
Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.
Register
Email
Reset password
