Discreet Shipping
Free Delivery
Cash On Delivery
FAQ


Delivery Information

  • Do you deliver in places outside of Metro Manila?
    Yes, we deliver nationwide.
  • Do you deliver overseas?
    The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
  • Can I pick up my order?
    No. We don’t have any pick-up locations but we can deliver in any place that you want. We just need the complete address of the meeting place and our courier will meet you there.
  • How much is the delivery cost?
    For Metro Manila deliveries, the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱95 if your shopping cart is below ₱1,500. For Greater Metro Manila areas (GMA), the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱160 if your shopping cart is below ₱1,500. For deliveries outside of Metro Manila, the shipping fee is ₱250 but if your order is above ₱1,500, the shipping fee is FREE OF CHARGE. (NOTE: The shipping fee may be increased accordingly depending on the quantities and sizes of the products ordered.)
  • How long is the delivery time?
    Metro Manila transactions take 2-4 working days, 3-5 working days for GMA areas and delivery time outside Metro Manila takes 5-7 working days. Working days do not include weekends and holidays. Further, please note that due to the COVID-19 situation, in the country, delay of a few days might be possible so we hope for your patience and consideration when that happens. If you’re particularly in a rush and want to opt for the next day delivery, we offer Grab Express or Lalamove shipping with the actual shipping fee charges to be covered by the customer. The next day delivery option is only applicable to Metro Manila and GMA (Cavite and Rizal).
  • Do you have a cutoff time and when?
    Yes, we do. Orders made and/or paid before 5PM on Mondays to Fridays are going to be forwarded to our courier the next business day. For next day deliveries, the cutoff is 9 PM everyday.
  • Do I maintain privacy with my orders?
    At Lauvette, we respect and understand your need for privacy. Hence, when delivering your package, we declare it as a “gift”. Your package is also carefully packaged with a box or bubble wrap which is again packed inside the courier’s opaque pouch. To ensure that we’re being extra discreet, the courier’s waybill will only reflect Lauvph as sender. For next day delivery packages, no waybill is attached to the package so the package is literally plain.
  • What is the guarantee that you will deliver my order?
    If you have hesitations regarding online shopping, you can message us anytime. We also have the cash on delivery payment option so that you don’t have to worry.

Ordering Products

  • How to place an order?
    Choose the product of your liking. Once you decided on a product, just click on the “Add To Cart” button to add the product to your shopping cart. You can continue shopping or click “Checkout” to complete this order. Fill in the Delivery Information and choose your Payment Method. Review your order and click on the “Place Order” button if satisfied. For COD orders, you should text your name and order number to +63 996 615 3568. We will finalize your order once we receive your text message and we will reply with a confirmation message.
  • Is there a warranty for every product?
    Yes! Every product has a 7-day warranty counted from the day of receipt fo the product. Before shipping, we make it a priority that the product is in good condition. But if you receive a defective product, please inform us of the concern and send us back the product within the 7-day period of receiving it. We can only replace the products if its original packaging remains intact, has not been used, and not ordered by mistake. Please note that the warranty only covers problems caused by material flaws and manufacturing flaws. Damages caused by improper operation and disassembling the product are excluded. If anything, you can always contact us if you need help operating the products.
  • Do you offer discounts?
    Yes! We regularly have promos including discounts, freebies and free shipping. Follow our social media accounts (@lauvette.ph – Instagram and FB) to know about them or just head on to our homepage to know of any ongoing promos. We also have discounts for returning customers via our loyalty program where you earn Lauv points that will be collected only when you make an account.
  • When are you going to restock products that are out of stock?
    We do that regularly! To make it convenient for you, you can be notified through email when an item is back in stock. Simply go to the page of the item that’s out of stock, enter your email address in the space provided and that’s it. We will send you an email as soon as your wishlist item is back.
  • Do you have any tutorials on how to use particular love toys?
    Yes! Our educational blog, the LauvBlog, is filled with articles that talks about different categories of love toys. We have blog articles explaining the function and features of different love toys and BDSM tools. We also have blog articles about our recommended sex positions where a love toy or BDSM tool can be incorporated. In our blog, we also share tips and tricks to get the most out of your love toy. Visit LauvBlog

Payment Information

  • What are your payment options?
    You can easily pay through Paypal, Cash On Delivery, Visa & Mastercard (via PayPal) and bank deposit/online fund transfer to Metrobank.
  • Do you have COD (Cash on delivery)?
    Yes! We we do. We charge a minimal fee for COD transactions as required by our courier, Ninja Van.
  • How to confirm my payment?
    There is no confirmation needed for PayPal transactions. If you choose COD, please message your name and order number to +63 996 615 3568 after placing your order. Wait for our reply confirming your order. Strictly no text message, no delivery.

Ordering Status

    • Can I track my order? How?
      Yes, you will receive your tracking number from Ninja Van via email when your package has been shipped out. For deliveries via Grab Express or Lalamove, the tracking link will also be received in-app. Note that for Ninja Van deliveries, we do not have the contact details of their individual riders so we cannot contact the riders for you. For any inquires, send an email to support_ph@ninjavan.co.

My Account

  • Where can I change my personal information?
    Go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
  • I forgot my password. What can I do?
    If you forgot your password, simply click on the LOG IN tab in Lauvette page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Lauvette. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
  • Where can I change my password?
    To change your password, go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password.  Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.

Do you have more questions?

Updating…
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.