- Do you deliver in places outside of Metro Manila?
Yes, we deliver nationwide.
- Do you deliver overseas?
The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
- How much is the delivery cost?
For Metro Manila deliveries, the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱95 if your shopping cart is below ₱1,500. For Greater Metro Manila areas (GMA), the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱160 if your shopping cart is below ₱1,500. For deliveries outside of Metro Manila, the shipping fee is ₱195 but if your order is above ₱1,500, the shipping fee is FREE OF CHARGE. If you order for next day delivery (Metro Manila, Cavite, Rizal only) thru Lalamove, actual Lalamove delivery fee is to be shouldered by the buyer.
- How long is the delivery time?
Metro Manila transactions usually take 2-4 working days, 3-5 working days for GMA areas and delivery time outside Metro Manila usually takes 5-7 working days. Working days do not include weekends and holidays. Further, please note that due to the COVID-19 situation, in the country, delay of a few days might be possible. If you’re particularly in a rush and want to opt for the next day delivery, we offer Lalamove shipping with the actual shipping fee charges to be covered by the customer. The next day delivery option is only applicable to Metro Manila, Cavite and Rizal.
- Do you have a cutoff time and when?
Yes. Orders made and/or paid before 5PM on Mondays to Fridays are going to be forwarded to our courier the next business day. For next day deliveries, the cutoff is 11:59PM everyday.
- Is the packaging discreet?
Yes, of course! Your orders are carefully packaged in a plain brown box and bubble wrapped for extra protection if necessary. It is again packed inside the courier’s opaque pouch to seal the package. To ensure that we’re being extra discreet, the courier’s waybill will only reflect L.PH as sender and items are NOT listed at all. For next day delivery packages, no waybill is attached to the package. We also offer gift-wrapping services which you can avail of at the checkout page.
- Do I maintain privacy with my orders?
At Lauvette, we respect and understand your need for privacy. Your personal information remains confidential and will only be used for the purpose of fulfilling your orders.