Get in touch with us

Delivery Information

• Do you deliver in places outside of Metro Manila?
  Yes, we deliver nationwide. Learn more about shipping fees.
• Do you deliver overseas?
  The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
• How much is the delivery cost?
  Standard shipping is free for orders over PHP 1,500. For full shipping fees and delivery details, please see our Shipping, Delivery & Returns policy.
• How long is the delivery time?

  Metro Manila transactions usually take 2–4 working days, 3–5 working days for GMA areas, and delivery outside Metro Manila usually takes 5–7 working days. Working days do not include weekends and holidays. If you’re particularly in a rush, same-day pickup is available at checkout from Monday to Saturday, 8 AM to 4 PM only. Booking the courier and paying the delivery fee are the buyer’s responsibility. We also offer next-day delivery via Lalamove, with the actual shipping fee covered by the customer. Same-day pickup and next-day delivery are available only for Metro Manila, Cavite and Rizal. For full delivery details, please see our Shipping, Delivery & Returns policy.

• Do you have a cutoff time and when?
  For same-day pickup, the cutoff is 4PM Monday to Friday and 11AM on Saturday. There are no deliveries on Sundays. Orders must be placed and/or paid before the applicable cutoff time. Orders placed and/or paid before the cutoff on Monday to Friday will be forwarded to our courier the next business day for regular shipping. For next-day deliveries, the cutoff is 11:59PM every day. Learn more about order processing
• Is the packaging discreet?
  Yes! Your order is discreetly packaged in a plain box with additional protection when needed. The package is sealed in the courier’s opaque pouch, and the waybill lists REMA as the sender without listing the items. Learn more about discreet packaging.
• Do I maintain privacy with my orders?
  At Lauvette, we respect and understand your need for privacy. Your personal information remains confidential and will only be used for the purpose of fulfilling your orders. For payment transactions, the statement descriptor will appear as REMA. Learn more about payment information.

Ordering Products

• How to place an order?
  Choose the product of your liking. Once you decided on a product, just click on the “Add To Cart” button to add the product to your shopping cart. You can continue shopping or click “Checkout” to complete this order. Fill in the Delivery Information and choose your Payment Method. Review your order and click on the “Place Order” button if satisfied.
• Is there a warranty for every product?
  Warranty coverage varies by product, with a standard 90-day warranty unless otherwise stated. Products with 1- or 2-year warranty tags are covered for the applicable period. Warranty coverage applies to manufacturing and material defects; damage from misuse, disassembly, or incorrect orders is excluded. Learn more about our warranty.
• What is the warranty process?
  If you receive a defective product within the applicable warranty period, please contact us with your order details, serial number photo, transaction email, and a clear video of the issue. Defective products must be returned for the warranty claim. Once approved, you will receive a replacement or store credit, as applicable. Learn more about warranty claims.
• Do you offer discounts?
  Yes! We regularly have promos including discounts, freebies and free shipping promos. Subscribe to our newsletter to be the first to know of new arrivals, discounts, giveaways and events. Follow our social media accounts (@lauvette.ph – Instagram and Facebook) to know about them or just head on to our homepage to know of any ongoing promos. We also have discounts for returning customers via our loyalty program where you earn Lauv Points that will be collected only when you make an account.
• When are you going to restock products that are out of stock?
  We do that regularly! To make it convenient for you, you can be notified through email when an item is back in stock. Simply go to the page of the item that’s out of stock, enter your email address in the space provided and that’s it. We will send you an email as soon as the item is back in stock.
• Do you have any tutorials on how to use particular love toys?
  Yes! Our educational blog, the LauvBlog, is filled with articles that talks about different categories of love toys. We have blog articles explaining the function and features of different love toys and BDSM tools.Visit LauvBlog
  We also have a YouTube channel where we demo and talk about different love toys.Visit YouTube channel.

Returns

• • Can I return something if I change my mind?
    Please refer to our return policy for information about eligible returns and requirements. Learn more about returns.

Payment Information

• What are the payment options?
  You can pay by Cash on Delivery, credit card, GCash, GrabPay, PayMaya, or bank transfer. Learn more about payment options.
• Do you have COD?
  Yes, COD is available with a minimal fee, with a maximum order amount of ₱5,000. Availability may vary by location. Learn more about payment options.
• How to confirm my payment?
  Orders paid using PayMaya, GrabPay, credit cards and GCash are automatically processed. For bank deposit payment method, we will reply to your email of proof of payment during office hours. If your order is for COD, text your name and order number to +63 960 461 5543 after placing your order. Wait for our reply confirming your order within 24 hours (office hours).

Ordering Status

• • Can I track my order? How?
    Yes. Orders are processed on the next working day if placed before the 4PM cutoff for regular shipping. You can check your order status under My Account. For regular shipping, LBC will contact you on the day of delivery; tracking details are not sent in advance. Same-day and next-day deliveries do not have tracking links. For any shipping inquiries, please email [email protected]. Learn more about order processing.

Age Requirement

• • Do I have to be 18 to order?
    Please refer to our age requirement for information about who can place an order. Learn more about age requirements.

My Account

• Where can I change my personal information?
  Go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
• I forgot my password. What can I do?
  If you forgot your password, simply click on the LOG IN tab in Lauvette page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Lauvette. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
• Where can I change my password?
  To change your password, go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password.  Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.